For any orders from our quick deliverable pin codes (Kerala), we dispatch the order within 5 days from the time your order is confirmed. We ship via our logistic service or any of the major mail carriers. Any Product ordered/booked on the Website to other pin codes will be delivered within 5-7 working days from date of booking of order on the Website subject to successful realization of payment made against the said Order. For orders worth 15,000 rupees or more, we provide FREE SHIPPING.
In case User books Order of multiple Products in one transaction, the Company would endeavor to ship all Products together. However, this may not always be possible due to product characteristics and/or logistics’ issues. If User purchases multiple Products in a single transaction, then all the Products would be shipped to a single shipping address given by User. If User wishes to ship Products to different addresses, then User should book separate orders based on delivery addresses.
Taking Delivery of your Order
Inspect your order and do not accept an order if the box is physically damaged. Contact Customer Support and inform them of the damage immediatelyExceptions to Our Shipping and Delivery Policy
The following exceptions will require extended shipment and/or delivery times:
- Products ordered for delivery on COD basis are shipped only upon verification of the mobile number of the recipient, confirmation of the delivery address and availability of the recipient to receive the goods.
- Products that are normally stocked but that are temporarily out of stock.
- Products that are not normally stocked and must therefore be special ordered.
- Delivery pin code is not supported by major couriers. In this case we ship by Speed Post which takes 4-5 days longer.
Delays in Shipping
On occasion, we may experience an unforeseen delay in the shipment of your order. In such a case, you will be notified via email by Rub-le.com. When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped.
If Your Order Does Not Arrive On Time
If your order does not arrive within the specified delivery timeframe please let us know. Tracking information is provided via email for most orders. On occasion, orders may become lost in transit, delivered to the wrong address, or consigned to a person other than yourself. This may include a family member, neighbor, co-worker, or property manager. Packages may also be left at your front door, garage, or in a location hidden from plain view. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us.
In the case of COD orders our courier will make one to three attempts to deliver the order after which it will be returned to our warehouse. Rub-le reserves the right to not accept COD orders from any person including persons who have not previously received products and issued payments.
If Your Order Arrives Damaged
Check the packing and DO NOT take delivery of a product that has been damaged. If for any reason you are unable to reject accepting the product from the courier, inform Customer service within 24 hours and we will ship out a replacement.
How would I know that my shipping address is serviced?
The information about any pin code being serviced within India can be checked post a product is selected for "Add to cart".Your shipping address Pin code will be verified with our database before you proceed to pay for your purchase. In case it is not serviceable by our delivery partners, we would request you to provide us with an alternate shipping address which we expect to have on our partner delivery list.
